inyx.io Documentation

Welcome to inyx.io documentation. Find here all the guides to manage your hosting, configure your domains, emails and databases.

💡

New customer? Start with the First Login section to activate your hosting and access your control panel in less than 5 minutes.

Prerequisites

To use inyx.io services, you need:

A modern web browser (Chrome, Firefox, Safari, Edge)
A valid email address for your client account
A domain name (you can register one during checkout or use yours)
An FTP client to transfer your files (recommended: FileZilla — free)

After your order, you will receive two separate emails:

Email 1 — Welcome & Client area: credentials for clients.inyx.io
Email 2 — Control panel: access to your Enhance control panel

Access your client area

Go to clients.inyx.io and log in with the credentials you received by email. Change your password immediately.

Activate your service

In the client area, click on your service. If it's not yet active, click "Activate". Activation takes approximately 2 to 5 minutes.

Access your Enhance control panel

From your service in the client area, click "Access control panel". You can also use the direct link received by email.

Configure your domain

In Enhance, add your domain name. If your domain is with another registrar, point its DNS to inyx.io (see DNS management section).

ℹ️

DNS Propagation After changing DNS, a propagation delay of 1 to 24 hours is necessary before your domain becomes fully operational. This delay is related to your registrar's DNS servers, not ours.

Client Area Dashboard

The inyx.io client area is managed via ClientExec, accessible at clients.inyx.io.

Dashboard overview

Section	Description
My services	List of all your active, suspended or expired hosting accounts
Invoices	Billing history, download PDF invoices
Tickets	Opening and tracking support requests
My account	Personal information, password, 2FA
Domains	Management of domains registered via inyx.io

Managing Services

From "My services", you can for each hosting:

Access the Enhance control panel
Check renewal date and status
Upgrade to a higher plan
Cancel the service
View technical information (server IP, nameservers, etc.)

Billing

Invoices are generated automatically at each renewal and sent by email. You can download them in PDF format from the client area.

⚠️

Automatic renewal Your services renew automatically. You are notified 15 days before renewal. Remember to keep your payment information up to date to avoid service interruption.

Intro to Enhance

Enhance is your hosting control panel. It allows you to manage all technical aspects of your hosting from a modern web interface.

Main features of Enhance

Website and domain management
Email management
MySQL/MariaDB database management
Integrated file manager
FTP/SFTP access
SSL certificates (automatic Let's Encrypt)
PHP version selection
Backup management
Traffic statistics
Scheduled task management (cron jobs)

Managing Websites in Enhance

Use the direct link received by email or click "Control panel" in your client area.

Access the "Websites" section

In Enhance navigation menu, click Websites. You will see your existing websites list.

Create a new website

Click + Add website, enter your domain name (e.g., mysite.com) and validate. The website is created instantly.

Configure your website

From the website card, access tabs: Domains, SSL, PHP, Files, Database, Email, etc.

PHP Versions

Enhance allows you to choose the PHP version used by each website, independently from the others.

PHP Version	Status	Recommended Use
PHP 8.3	Active — Recommended	New projects, recent WordPress
PHP 8.2	Active	Applications requiring PHP 8.2
PHP 8.1	Active	Compatibility with certain CMS
PHP 8.0	End of life	Migration recommended
PHP 7.4	End of life	Urgent migration recommended

To change PHP version of a website: Websites → Your website → PHP → Change version.

Shared Hosting

inyx.io shared hosting is suitable for business websites, blogs and small web projects. Resources are shared between multiple customers in isolated environments.

Technical specifications

Resource	Value
Storage	10 GB SSD NVMe
Bandwidth	Unlimited (normal usage)
Domains	5 domains / subdomains
MySQL databases	5 databases
Email accounts	10 mailboxes
PHP	7.4 to 8.3 of your choice
SSL	Let's Encrypt free and automatic
Backups	Daily, 30 day retention

Deploy your first website

Create your website in Enhance

In Enhance, click Websites → + Add and enter your domain.

Upload your files

Via FTP/SFTP (see FTP access) or the integrated file manager, upload your files to the public_html/ folder of your website.

Activate SSL

In Enhance, access Your website → SSL and activate the Let's Encrypt certificate. It is issued in a few seconds.

Point your domain

If your domain is with another registrar, configure its DNS records to point to our servers (see DNS management).

WordPress Hosting

inyx.io WordPress hosting includes WordPress pre-installed and pre-configured for optimal performance.

What's pre-configured for you

Latest WordPress version installed automatically
Redis cache to accelerate PHP queries
OPcache for PHP compilation
Optimized PHP for WordPress (adapted memory limits)
Automatic SSL and forced HTTPS redirect
Automatic updates of WordPress core (configurable)
Security plugin pre-installed

Access your WordPress dashboard

Your WordPress is accessible at: https://your-domain.com/wp-admin

Administrator credentials are sent to you by email when the service is activated.

💡

Best practice Change your default WordPress credentials on first login. Avoid the "admin" username and choose a strong password.

WordPress Update Management

Automatic updates can be configured from Enhance (Websites → Your website → WordPress → Updates):

WordPress Core: major and minor updates
Plugins: automatic or manual update
Themes: automatic or manual update

⚠️

Before any update Perform a manual backup of your website before launching any plugin or theme update. An automatic backup is performed before WordPress core updates.

Private Node

The Private Node is hosting on a software node dedicated exclusively to your account. Unlike shared hosting, all resources (CPU, RAM, storage) are guaranteed and reserved for you.

ℹ️

What is a Private Node? An Enhance node is an isolated software instance hosted on our infrastructure. It's different from a dedicated physical server (baremetal): you benefit from guaranteed resources and an isolated environment, while taking advantage of simplified Enhance panel management.

Advantages of Private Node

CPU and RAM resources fully dedicated — no competition with other customers
Configurable NVMe storage based on your needs
Dedicated IP included
Complete environment isolation
Personalized SLA negotiated contractually
Priority support with dedicated contact

To subscribe to a Private Node, contact our team for a personalized quote.

Add a Domain

You can use an existing domain or register a new one via your client area.

Use an existing domain (at another registrar)

Get our nameservers

In your client area, under "My services", note the inyx.io nameservers (format: ns1.inyx.io and ns2.inyx.io).

Update nameservers at your registrar

Log in to your registrar's interface (OVH, Gandi, Namecheap, etc.) and replace existing nameservers with those from inyx.io.

Wait for DNS propagation

Propagation takes 1 to 24 hours. During this time, your website may alternate between old and new configuration.

Add the domain in Enhance

In Enhance, go to Websites → Your website → Domains → + Add and enter your main domain.

DNS Management

If you use our nameservers, you manage your DNS records directly from Enhance.

Common DNS record types

Type	Usage	Example value
`A`	Points a domain to an IPv4 address	`185.x.x.x`
`AAAA`	Points a domain to an IPv6 address	`2a01::1`
`CNAME`	Alias to another domain	`www → mysite.com`
`MX`	Mail server for the domain	`mail.inyx.io`
`TXT`	SPF, DKIM, domain verification	`v=spf1 include:…`
`NS`	Domain nameservers	`ns1.inyx.io`

Edit a DNS record in Enhance

Go to Websites → Your website → DNS
Click the record to edit or + Add
Enter the type, hostname, value and TTL
Validate — the change takes effect in a few minutes on our servers

Redirects

Enhance allows you to create HTTP redirects (301 permanent, 302 temporary) from the web interface:

Websites → Your website → Redirects → + Add

Specify the source (e.g., /old-page) and destination (e.g., /new-page or a full URL).

Create a Mailbox

Access the Email section in Enhance

In Enhance: Websites → Your website → Email → Mailboxes

Create the mailbox

Click + Add mailbox, choose an identifier (e.g., contact for contact@your-domain.com), set a strong password and mailbox size.

Test webmail access

Access your webmail via URL: https://webmail.your-domain.com or from the Webmail link in Enhance.

Client Configuration (IMAP / SMTP)

Configure your email client (Outlook, Thunderbird, Apple Mail, etc.) with these parameters:

Protocol	Server	Port	Encryption
IMAP (reception)	`mail.your-domain.com`	`993`	SSL/TLS
POP3 (alt. reception)	`mail.your-domain.com`	`995`	SSL/TLS
SMTP (sending)	`mail.your-domain.com`	`587`	STARTTLS

Use your full email address as username (e.g., contact@your-domain.com) and the password set when creating the mailbox.

Anti-spam & DKIM

To improve email deliverability and avoid being classified as spam, configure the following records:

SPF (Sender Policy Framework)

Add the following TXT record to your domain:

v=spf1 include:spf.inyx.io ~all

DKIM

Enhance automatically generates a DKIM key for each domain. To activate it: Websites → Your website → Email → DKIM → Enable. Copy the displayed DNS record and add it to your DNS zone.

DMARC

Recommended for maximum deliverability. Add this TXT record on _dmarc.your-domain.com:

v=DMARC1; p=quarantine; rua=mailto:dmarc@your-domain.com

Create a Database

Access databases

In Enhance: Websites → Your website → Databases → + Create

Name your database

Enter a name (e.g., wp_mysite). A user with full rights will be created automatically.

Save the credentials

Keep safely: the database name, user, password and connection host (localhost for scripts on the same server).

phpMyAdmin

Enhance includes phpMyAdmin for managing your databases graphically. Access from:

Websites → Your website → Databases → phpMyAdmin icon

⚠️

Warning phpMyAdmin gives complete access to your data. Only perform operations (deletion, table modification) if you know what you're doing. Always backup before any manipulation.

Database Import / Export

Export (manual backup)

Via phpMyAdmin: Select your database → Export → SQL format → Execute

Or via SSH (if available on your plan):

mysqldump -u user -p database_name > backup.sql

Import (restore)

Via phpMyAdmin: Select your database → Import → Choose SQL file → Execute

ℹ️

Size limit phpMyAdmin limits imports to 50 MB by default. For larger imports, use automatic backups (see Restore) or contact support.

FTP / SFTP Access

SFTP (secure FTP) is recommended for transferring your files securely.

Get your FTP credentials

In Enhance: Websites → Your website → FTP → Create FTP account

Parameter	Value
Host	`ftp.your-domain.com` or server IP
FTP port	`21`
SFTP port	`22`
Protocol	SFTP recommended
Username	The FTP username created in Enhance
Password	The password set when creating

Connection with FileZilla

Open FileZilla

Download FileZilla from filezilla-project.org if not already done.

Configure the connection

Go to File → Site Manager → New Site. Enter the host, choose SFTP protocol, port 22, then your credentials.

Connect

Click Connect. Your files are in the public_html/ folder of your website.

Integrated File Manager

Enhance includes a file manager accessible from your browser, without third-party software.

Access: Websites → Your website → File manager

Available features:

Navigation through file tree
File upload (drag & drop)
Integrated code editor to edit files directly
Create, rename, move and delete files/folders
ZIP archive extraction

SSL Certificates

inyx.io includes free Let's Encrypt SSL/TLS certificates for all hosting accounts. They are automatically issued and renewed.

Enable SSL on your website

In Enhance: Websites → Your website → SSL → Enable Let's Encrypt. The certificate is issued in a few seconds.

Force HTTPS

Once the certificate is active, enable HTTP → HTTPS redirect in Websites → Your website → SSL → Force HTTPS.

💡

Automatic renewal Let's Encrypt certificates are valid for 90 days and auto-renew 30 days before expiration. You don't need to do anything.

Two-Factor Authentication (2FA)

Protect your account with two-factor authentication:

On the client area (ClientExec)

Log in to clients.inyx.io
Go to My account → Security → Enable 2FA
Scan the QR code with an authentication app (Google Authenticator, Authy, etc.)
Enter the 6-digit code to confirm

On Enhance

Enhance also supports 2FA. Access your profile settings in the top right of the Enhance interface to enable it.

IP Blocking and Application Firewall

Enhance offers application-level protection rules:

IP blocking: Websites → Your website → Security → IP blocking
Brute-force protection: enabled by default (blocking after 5 failed attempts)
ModSecurity (WAF): available by plan — Websites → Your website → Security → WAF

Automatic Backups

inyx.io performs daily automatic backups of your hosting:

Backed up element	Frequency	Retention
Website files (`public_html`)	Daily	30 days
MySQL databases	Daily	30 days
Website configuration	Daily	30 days
Emails (if hosted)	Daily	30 days

⚠️

Shared responsibility Automatic backups are a safety net. We strongly recommend maintaining your own backups, especially before any major website changes.

Restore from Backup

Self-service restore (Enhance)

Access backups

In Enhance: Websites → Your website → Backups

Choose restore point

Select the backup date to restore from the list. You can restore files, database or both.

Start the restore

Click Restore and confirm. Restore takes a few minutes depending on data size.

For restore assistance, contact support.

FAQ

My website displays a 500 error — what should I do?

A 500 error is an internal server error. Common causes:

Corrupted .htaccess file: temporarily rename the .htaccess file to .htaccess.bak and reload
Permission issues: PHP files must be 644 and folders 755
Incompatible WordPress plugin: disable all plugins and re-enable them one by one
PHP memory limit reached: increase memory_limit from Enhance → PHP → Configuration

My domain doesn't point to my hosting yet

Check that DNS records are properly configured. DNS propagation can take up to 24 hours. You can check propagation with tools like dnschecker.org.

How do I migrate an existing website to inyx.io?

Export your files via FTP from your old hosting provider
Export your database via phpMyAdmin
Create your website in Enhance
Import files via FTP/SFTP or file manager
Create a database and import your SQL
Update database connection settings in your CMS
Test via local hosts file before changing DNS

How do I create an SSL certificate for a subdomain?

In Enhance, first add the subdomain to your website (Websites → Your website → Domains → + Add subdomain), then enable Let's Encrypt for this subdomain in the SSL tab.

My email is marked as spam — what should I do?

Check that SPF, DKIM and DMARC are properly configured (see Anti-spam & DKIM)
Check that your IP is not in a blacklist (MXToolbox Blacklist Check)
Make sure you're sending compliant emails (no suspicious links, with unsubscribe option)
Contact support if the problem persists

How do I increase the maximum PHP upload size?

In Enhance: Websites → Your website → PHP → PHP Configuration. Edit the values:

upload_max_filesize = 128M
post_max_size = 128M

Can I host multiple websites on the same hosting plan?

Yes, the Shared Hosting plan allows hosting up to 5 domains (separate websites) on the same hosting account, each with its own PHP configuration, emails and database.

How do I access my website logs?

In Enhance: Websites → Your website → Logs. You can view access and error logs in real-time or download them.

Contact Support

Our team is available to help you. Choose the channel appropriate to your situation:

Channel	Usage	Response time
Support ticket Via client area	Technical questions, configuration requests, incidents	Within 24 business hours
Email contact@inyx.io	General, commercial, pre-sale questions	Within 24 business hours
Urgent Priority ticket	Complete website unavailability (Private Node)	Within 4 hours (business hours)

💡

For a faster response When opening a ticket, specify: the affected domain name, detailed description of the problem, exact error messages, and steps already attempted to resolve the issue.

Return Home page →